Privacy Policy - Cookies Jamaica

1. Introduction

Welcome to Cookies Jamaica (the “Site”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://www.cookiesjamaica.com (the “Website”) and when you purchase our products or use our services.

2. Information We Collect

We may collect the following types of personal information:

Contact & identity data – name, email address, phone number, shipping/billing address.
Account data – username, password, order history on our Website.
Payment data – billing address, payment method (card number is processed via our payment provider; we do not retain full card details).
Usage data – IP address, browser type, device data, pages viewed, time spent on pages, referral source.
Marketing & communication data – your preferences for receiving marketing emails, newsletters, notifications.
Location data – general location derived from IP address (for service eligibility or shipping purposes).

3. How We Use Your Information

We use your data for the following purposes:

To process and fulfil your orders, including shipping, delivery, and payment.
To communicate with you about your orders, account, membership updates, or support queries.
To provide and improve our services, website features, and user experience.
To send you marketing communications (if you’ve opted in) about promotions, products, events and brand collaborations.
To comply with legal obligations, fraud detection, and ensuring site security.
To personalise your experience on our Website and recommend products or content.

4. Cookies & Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect usage data and personalise our site for you.

Essential cookies – necessary for site functionality (e.g., shopping cart, login).
Performance & analytics cookies – track site usage and performance (e.g., Google Analytics).
Marketing cookies – enable targeted advertising and track the effectiveness of campaigns. You can control cookie preferences via your browser settings or our cookie-consent banner.

5. Disclosure of Your Information

We may share your personal data with:

Service providers (payment processors, shipping carriers, IT providers) who enable us to operate our Website and business.
Legal and regulatory authorities when required (e.g., tax, customs, law enforcement).
Business partners when offering joint promotions, with your consent.
In the event of a sale or acquisition, your information may be transferred to a new owner, subject to notice and protections.

6. Data Retention

We retain personal data as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, order data may be kept for tax, accounting or warranty purposes for the period required under Jamaican law.

7. Your Rights

Depending on applicable law, you may have rights including:

Accessing the personal information we hold about you.
Correcting inaccuracies in your information.
Deleting or restricting processing of your information.
Withdrawing consent for processing (where relevant).
Objecting to direct marketing communications.
Opting out of non-essential cookies. To exercise these rights, please contact us at info@cookiesjamaica.com or via our Website’s contact form. We may ask you to verify your identity before we act on requests.

8. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or destruction. Examples include secure servers, encryption, and controlled access. However, no method of transmission over the Internet is fully secure and we cannot guarantee absolute security.

9. International Transfers

Your personal data may be transferred to, stored, or processed in countries outside Jamaica where our service providers or affiliates operate. When doing so, we will take reasonable steps to safeguard your information in accordance with this policy.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data-processing practices, please contact us:

Email: sales@cookiesjamaica.com

Website: https://www.cookiesjamaica.com